BAGS & PRODUCTS
All our orders for Ratsey bags are shipped from our loft in Cowes. We aim to send your order out within 3 days, but there are times when we make your bag to order, so please allow up to 7 days for delivery.
Your bag will be sent in a large gift box.
Within the UK shipping is free, for International orders there is a set charge of £15. Details will be emailed to you about your shipment once order is placed.
Domestic - FREE (Royal Mail signed for)
International - £15.00 (customer is responsible for any local duties or taxes)
We are happy to exchange or refund any bags bought from us directly, and will do so up to 28 days from the original purchase,
assuming the product hasn’t been used and is returned in the same condition as you received it, along with the original
packaging and labels.We recommend you post using a recorded method, as the item is your responsibility until it reaches us. Please allow 14
days for refunds and exchanges to process. Any refunds will be made to the payment method you bought the item with.
We will not charge for postage of a replacement item.