Ratsey and Lapthorn reserves the right to make changes, even substantial ones, to these conditions of use at any time, informing the user of them by specific notices notified when accessing the site. Access subsequent to the change notice implies complete acceptance by the User of the new conditions of use.

All prices published in this website are in retail prices in GDB and do not include taxes, duties, import fees, service or delivery charges that may be imposed by another country. Ratsey and Lapthorn will not be responsible for any taxes, duties, import fees or custom fees associated with the import of any of our products into another country. We retain the right to adjust the prices at any items without prior notice.

All delivery estimates are based upon working days, Ratsey and Lapthorn will not be held responsible for delays as a result of a third party courier.

Due to the nature of production of Ratsey and Lapthorn products, it cannot be guaranteed that all items are in stock at all times. In the event the item is not in stock, you will receive an email or phone call from us to communicate the anticipated delivery date. We aim for all out of stock items to be made and despatched within 2 weeks of the order placement date. You are within your rights to request a refund if the proposed delivery date is not satisfactory to you.

All products purchased from Ratsey and Lapthorn will have a 30-day return period from the date of purchase. If for any reason you are unsatisfied, simply return the goods in their original packaging and in an un-used condition. Once the return is approved the full purchase price excluding shipping will be refunded. If the item is being returned due to a manufacturing default then Ratsey and Lapthorn will also refund cost of the original and return postage.

Return Procedure:
At our sole discretion, Ratsey and Lapthorn reserves the right to refuse the return or exchange of any item that does not meet our requirements set out above.

1. Email Ratsey and Lapthorn at hello@ratseyandlapthorn.com or call 01983 294851 and explain the reason for your return or exchange. Please provide: Order Number, Contact details, Reason for return

2. Upon instruction, package and return the item to the following address:
Ratsey and Lapthorn
Somerton Industrial Park
Isle of Wight
PO31 8PB

3. Await further communication from our returns team with regard to the exchange, return or repair.

Ratsey and Lapthorn takes your privacy very seriously. We follow industry standard procedures to ensure your personal information is secure. All personal data is stored on a secure server protected by a firewall. Your credit card information is encrypted using secure socket layer technology (SSL) and we follow all PCI-DSS requirements for industry approved security precautions.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

If you would like to access, amend or delete any personal information or want more information, please contact us at hello@Ratseyandlapthorn.com.

The design, text, graphics, content, and all other material contained within this website remains the property of Ratsey and Lapthorn and cannot be copied in full or in part or transferred in any way without the prior consent of Ratsey and Lapthorn. Users of this site are prohibited from copying, publishing, disseminating, transmitting, or otherwise making available.

All trademarks, names and logos remain the property of Ratsey and Lapthorn and dome are covered with Trademark registrations. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Ratsey and Lapthorn.

This site is protected by current legislation under English law on copyright. All contents (including web pages, graphics, colours, diagrams, tools, fonts and design of the website, diagrams, layouts, processes, functions, etc) are protected by the right of the author.

Links to this Web Site
Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations.

Ratsey and Lapthorn’s lifetime guarantee is valid only on purchases made directly from our website or authorised third party retailer and requires proof pf purchase to be valid. The guarantee is not valid for second hand bags.

The terms of use are compliant in accordance with English law and the English courts will have exclusive jurisdiction.